General Terms and Conditions

for the online shop of Augora Fermente e.U.

1. Provider

Augora Fermente e.U.
Stumpergasse 1A
1060 Vienna, Austria

Company Register Number: FN 542844a
Commercial Register Court: Vienna
VAT ID: ATU75637759
Email: office@augora.at
Web: www.augora.at

2. Scope

These General Terms and Conditions apply to orders placed by consumers within the meaning of the Austrian Consumer Protection Act (KSchG) through the Augora online shop.

3. Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer but rather a non-binding invitation to place an order.

The purchase contract is concluded only upon confirmation of dispatch.

4. Special Characteristics of Fermented Foods

A large proportion of the products offered by Augora, in particular fermented vegetables, beverages and miso, are unpasteurised and microbiologically active.

These are so-called “living foods”, whose characteristics may naturally change during storage and transport.

Typical product characteristics include:

• continued fermentation

• natural development of acidity and flavour

• formation of carbon dioxide and pressure, particularly in beverages

• possible leakage of fermentation brine

• cloudiness or changes in appearance

• accelerated maturation at higher temperatures

These natural processes do not constitute a quality defect but are characteristic features of traditionally produced fermented foods.

When handled and stored correctly, the products remain suitable for consumption and safe to eat.

5. Temperature Exposure & Shipping

Fermented foods are sensitive to temperature.

During transport, particularly during warmer periods, increased fermentation activity may occur. This may result in:

• increased gas formation

• pressure build-up in bottles

• leakage of brine

• further development of flavour

These effects do not constitute transport damage.

Products are shipped with cooling packs; however, uninterrupted refrigeration cannot be guaranteed.

In the event of extreme temperatures, Augora may postpone shipment in order to protect the products.

6. Storage After Delivery

The required storage conditions for each product are specified in the online shop.

Products requiring refrigeration must be refrigerated immediately upon receipt.

Improper storage may significantly accelerate fermentation processes and is the responsibility of the customer.

7. Shipping

Orders are shipped via DPD or a comparable parcel delivery service.

Delivery times stated in the online shop are estimates.

8. Prices & Payment

All prices are stated in euros and include the applicable statutory VAT.

The following payment methods are available:

• credit card

• PayPal

• Klarna

• bank transfer in advance

9. Right of Withdrawal

Pursuant to Section 18(1)(4) of the Austrian Distance and Off-Premises Contracts Act (FAGG), there is no right of withdrawal for goods:

• which are liable to deteriorate rapidly, or

• whose expiry date would be rapidly exceeded.

This applies in particular to unpasteurised, living foods.

10. Statutory Warranty

The statutory warranty provisions apply.

The following do not constitute defects:

• product-specific fermentation processes

• natural development of flavour

• gas formation or pressure build-up

• leakage of brine

• temperature-related changes

The changes described above are characteristic of the products and, provided that the products are stored correctly, generally do not constitute a quality defect.

11. Liability

Augora is liable in accordance with the applicable statutory provisions for damage resulting from intentional or grossly negligent breaches of duty.

No liability is accepted for characteristics typical of living fermented products, provided that these are not attributable to a manufacturing defect.

12. Applicable Law & Jurisdiction

Austrian law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

For consumers, the statutory rules on jurisdiction apply.